Man With a Van Paddington Terms and Conditions

These terms and conditions set out the basis on which Man With a Van Paddington provides removal, transport and related services within the United Kingdom. By making a booking, confirming a quotation, or allowing work to proceed, you agree to be bound by these terms and conditions. Please read them carefully before placing an order for our services.

1. Definitions

In these terms and conditions, the following expressions have the meanings set out below:

Client means the individual or business that requests, books or pays for the services.

We, us, our means Man With a Van Paddington and any employees, drivers, porters, subcontractors or agents acting on our behalf.

Services means man and van, removal, relocation, collection, delivery, loading, unloading, packing, unpacking, and any related services we agree to provide.

Goods means the items, furniture, personal belongings, equipment, or materials that we are asked to move, handle, store or transport.

Order means a confirmed booking for services, whether made by phone, online, or in writing.

2. Scope of Services

We provide man and van and removal services for residential and commercial clients. Our services typically include the provision of a vehicle, one or more operatives, and the transport of goods between agreed locations. Any additional services, such as packing, dismantling, reassembly or provision of packing materials, must be agreed in advance and may incur additional charges.

Our obligation is to exercise reasonable care and skill in providing the services. We do not undertake to provide specialist removal services unless expressly agreed in writing, such as the moving of pianos, safes, valuable artwork, antiques, or items requiring specialised equipment or handling.

3. Booking Process

3.1 Requesting a quotation

You may request a quotation by providing accurate details of the property locations, access, parking arrangements, dates, times, and the nature and quantity of goods to be moved. Quotations are based on the information you supply and are subject to change if that information is incomplete or inaccurate.

3.2 Acceptance of quotation

A quotation is not a binding contract until you confirm your acceptance and we acknowledge the booking. Acceptance may be given verbally or in writing, including by confirming a date, time, and service level and agreeing to these terms and conditions.

3.3 Booking confirmation

Your booking is confirmed when we issue a confirmation verbally or in writing and provide an agreed date and time window for the services. We reserve the right to refuse a booking at our sole discretion.

3.4 Changes to bookings

Any changes to your booking, including date, time, addresses, scope of work or estimated load, must be communicated to us as soon as possible. Changes may result in amended charges, different time slots, or the need to reschedule the service where necessary.

4. Client Responsibilities

You are responsible for ensuring that:

All information provided for quotation and booking is accurate and complete.

Suitable parking is available for our vehicle at each address and that any required permits or permissions have been arranged in advance.

Access to the property and any communal areas is safe, unobstructed and suitable for the movement of goods and equipment.

All goods are properly packed, secured and ready for transport unless we have agreed to provide packing services.

Fragile or high-value items are clearly identified to us before loading.

All goods are legally owned by you, or you have full authority from the owner to move them.

You, or a responsible adult authorised by you, are present during loading and unloading to direct placement of items and to check that nothing is left behind.

5. Payments and Charges

5.1 Rates and quotations

Our charges may be calculated on a fixed-price basis or at an hourly rate, depending on the nature of the job and what has been agreed at the time of booking. Quotations are exclusive of tolls, congestion charges, parking charges, ferry fees or similar costs, unless expressly stated otherwise. Any such additional costs incurred in providing the services will be payable by you.

5.2 Deposits

We may require a deposit to secure your booking, particularly for larger moves or peak times. The amount and due date of any deposit will be stated at the time of booking. Bookings may not be treated as fully confirmed until any requested deposit has been received.

5.3 Payment terms

Unless otherwise agreed, payment is due on completion of the services on the day of the move. We may accept payment by cash, bank transfer or other methods made available to you, subject to any conditions we notify to you in advance. For business clients or larger contracts, we may agree alternative payment terms in writing.

5.4 Overruns and waiting time

If the actual duration of the services exceeds the estimated time due to factors outside our control, such as delays in gaining access, additional items not previously disclosed, or inadequate preparation, additional charges may apply at our current hourly rates, subject to any applicable minimum charge.

5.5 Non-payment

If payment is not made when due, we reserve the right to withhold delivery of goods until payment is received in full, and to charge reasonable interest and administration fees on overdue amounts. We also reserve a lien over the goods until all outstanding sums have been settled.

6. Cancellations and Amendments

6.1 Client cancellation

If you wish to cancel a booking, you must notify us as soon as possible. Our standard cancellation terms are as follows, unless we have agreed otherwise in writing:

Cancellation more than 72 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or credited at our discretion.

Cancellation between 24 and 72 hours before the scheduled start time: we may retain all or part of the deposit or charge up to 50 percent of the estimated service cost.

Cancellation less than 24 hours before the scheduled start time or failure to provide access on the day: we may charge up to 100 percent of the estimated service cost.

6.2 Our right to cancel or reschedule

We reserve the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, such as severe weather, vehicle breakdown, illness, accidents, or legal restrictions. In such cases, we will make reasonable efforts to offer an alternative date or time. Our liability for such cancellation will be limited to the return of any deposit or prepayment you have made for that booking.

6.3 Amendments

Where you request an amendment to your booking, such as a change of date, time or service scope, we will do our best to accommodate this, but cannot guarantee availability. Amendments may result in revised charges, including any applicable rescheduling fees.

7. Excluded and Restricted Items

We are not obliged to move, store or handle the following items and may refuse to do so at our discretion:

Explosives, firearms, ammunition or weapons.

Flammable, corrosive, toxic or other hazardous materials.

Perishable goods, animals, plants or live organisms.

Illegal items or items obtained unlawfully.

Cash, bullion, precious stones, high-value jewellery, important documents, or items of exceptional value, unless expressly agreed in writing and adequately insured.

If any prohibited or hazardous items are found among the goods, we may remove or refuse to transport them and may seek compensation for any loss, damage or expense arising from their presence.

8. Liability for Loss or Damage

8.1 Our duty of care

We will take reasonable care in handling and transporting your goods. However, some risk of damage or loss is inherent in removal activities, and our liability is limited as set out in this section.

8.2 Limit of liability

Subject to the other provisions of these terms, our total liability for loss of or damage to goods, or for any other loss arising from the services, whether in contract, tort or otherwise, shall not exceed a reasonable replacement value of the affected goods, up to a maximum amount per job that we specify or agree with you in advance. If no specific limit is agreed, our total liability shall not exceed a reasonable market value subject to an overall cap appropriate to the scale of the service provided.

8.3 Exclusions

We will not be liable for:

Loss or damage arising from your failure to adequately pack or protect goods when packing has not been carried out by us.

Loss of or damage to items that are fragile, valuable or easily damaged, such as glass, electronics, artwork or antiques, unless we have been specifically informed in advance and have agreed to move them on that basis.

Loss or damage caused by wear and tear, gradual deterioration, inherent defects, or pre-existing damage.

Loss or damage caused by your instructions or lack of instructions, or by restricted access, poor access, or unsafe conditions not caused by us.

Loss of profits, loss of business, indirect or consequential loss, or loss arising from delay.

8.4 Reporting loss or damage

You must inspect the goods as they are unloaded and raise any immediate concerns with our operative. Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and in any event within seven days of the completion of the services. Failure to notify within this timeframe may affect our ability to investigate and may limit or extinguish any liability we may have.

9. Access, Parking and Delays

You are responsible for ensuring that suitable parking is available for our vehicle at all relevant locations and for obtaining any necessary permits or permissions. Any parking fines, penalties or additional costs incurred as a result of inadequate parking arrangements or your instructions may be added to your bill.

We are not liable for delays caused by matters outside our reasonable control, including traffic congestion, accidents, road closures, severe weather, or delays in obtaining access. Where delays occur, we will endeavour to complete the work as soon as practicable, but any additional time spent may be chargeable.

10. Waste and Recycling Regulations

10.1 Legal compliance

We operate in accordance with applicable waste and recycling regulations in the United Kingdom. We are not a general waste disposal service and will not remove household refuse, builders waste, hazardous waste or similar materials unless expressly agreed in advance and in compliance with relevant regulations.

10.2 Prohibited waste

We will not collect, transport or dispose of hazardous or controlled waste, including but not limited to chemicals, asbestos, clinical waste, or substances classified as dangerous. If such materials are found among your goods, we may refuse to move them and may charge for any costs incurred as a result.

10.3 Duty of care

Where we agree to remove unwanted items, furniture or materials, we will do so in accordance with our obligations under waste legislation. We may use licensed waste transfer, recycling or disposal facilities, and certain items may incur additional disposal or recycling fees, which will be notified to you where applicable.

11. Insurance

We maintain appropriate insurance cover for our activities in line with industry practice. Our insurance is subject to the terms, conditions, exclusions and limits imposed by our insurers. It is your responsibility to arrange additional insurance cover for your goods if you consider that our cover or our contractual limits of liability are insufficient for your needs.

12. Complaints

If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible, ideally on the day of the move so we have an opportunity to address it promptly. If the matter is not resolved at the time, you should submit a detailed written complaint within seven days of the completion of the services. We will investigate and respond to complaints in a fair and timely manner.

13. Data Protection

We will collect and process personal data about you only to the extent necessary to provide our services, manage your booking, and comply with our legal obligations. We take reasonable measures to protect your personal information and will not sell or disclose it to third parties except where necessary for the performance of the services or where required by law.

14. Termination

We may terminate or suspend the provision of services immediately if you materially breach these terms and conditions, fail to pay any sums due, provide false or misleading information, or engage in abusive, aggressive or unsafe behaviour towards our staff. In such circumstances, you may still be liable for charges incurred up to the time of termination and any associated costs.

15. Governing Law and Jurisdiction

These terms and conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these terms or the services.

16. General Provisions

If any provision of these terms and conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Any failure or delay by us in exercising a right or remedy does not constitute a waiver of that or any other right or remedy. These terms and conditions constitute the entire agreement between you and us in relation to the services and supersede any prior negotiations, representations or agreements.

By placing a booking with Man With a Van Paddington, you confirm that you have read, understood and agree to these terms and conditions.